verizon cell phone Reviews and Complaints

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verizon cell phone Reviews

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  • Verizon phone bill and trade in



    please do not deal with Verizon. Do not think about trade in your phone on line, because process will stress you out. they told me to send in my phone and it worth for $300 trade in, two weeks later they told me my phone worth $15 because it not working and it have a crack. I told them ii have prove my phone still working one day before i switch over to Verizon. i want my phone back, they told me once i send in my phone there is no way to get it back. Now i have to file a law sue again them. My phone bill is double for what i was estimate it for. this is my second month, they keep telling... More...
    (Mobile Phones)
    loctrinh's Picture   loctrinh    0 Comments   Comments
  • Verizon Universal Cell Phone Charger



    I thought I had lost my Cell Phone Charger. So I went ti the local Verizon store to buy a new one. They did not have the one for my phone but told me the universal one will work. When I plugged it into my car adapter, the message 'Unauthorized charger' was displayed. I brought it back into the store where they plugged it in and got the same message. They told me they had never seen this error before???? Ya, right. And told me that it looked as if it was charging and probably nothing to worry about. Strangely, the phone would stay powered on with the Universal adapter but it would... More...
    (Mobile Phones)
    kama96's Picture   kama96    0 Comments   Comments
  • Over Charged



    I recently took my 15 yr old Grandaughter on a cruise to the Carribean She did not use her phone or text the entire time of the cruise. The phone was left on a couple of days but had no service. When we got home her Mother had a $500.00 bill from Verizon. They said even if phone was not used we would have to pay the bill because it was roaming. Even if phone is off and you receive text you are charged. I am trying to get the word out so no one else goes through this.So unfair to be charged for something you did not use. When contacted they told us it was our problem, and we would have to... More...
    (Mobile Phones)
  • $500.00 in charges



    I recently took my 15 yr old grandaughter on a cruise to the Carribean . She did not call or text on her phone the entire cruise but it was left on for 2 days when we got home her Mother had a $500.00 bill When she called Verizon they said it was our problem and we had to pay . I am warning every one about this Even if you do not use your phone on a ship you will still be charged, even if it is turned off it is still roaming so any one that sends a text to you you will be charged.How unfair More...
    (Mobile Phones)
    bwalker871's Picture   bwalker871    0 Comments   Comments
  • billing



    verizon took money out of our bank account to pay for another persons account who doesn't live with us and won't refund us our money. They won't take us off this account and will not help in any way, what a bad company and we have three cell phones with them , two personal, one business, and have always paid our own account on time and now they do this. Will be looking for a better trustworthy company. More...
    (Miscellaneous)
  • TAKING MONEY OUT OF OUR ACCOUNT



    We keep getting the run a round by them, they took money out of one of our accts. for a different family members acct. when we aren't even on their account. Then they said they don't know how we got on their and can't remove us or give us our money back that they took out to pay for this other account we are not even on. They are rude and don't do their job. Will not recommend them at all and we are a personal and business user or them , but won't be soon. More...
    (Miscellaneous)
    kraut's Picture   kraut    0 Comments   Comments
  • Restocking fee



    I have used Verizon for years and never really had a problem. My two year contact was up so my husband and I decided to go get two new phones. We both started having problems with our phones such as dropped calls, voice mail would not work, and the phones would not always ring for incoming calls. The calls would show up as missed calls. We did take the phones back within the time range of returning. I was told I would have to pay a restocking fee of 35 dollars per phone. I did not understand why I had to pay a fee for a bad phone. They should be paying me a refund for the phone. I also told... More...
    (Mobile Phones)
    sandyf12's Picture   sandyf12    0 Comments   Comments
  • Restocking fee



    I have used Verizon for years and never really had a problem. My two year contact was up so my husband and I decided to go get two new phones. We both started having problems with our phones such as dropped calls, voice mail would not work, and the phones would not always ring for incoming calls. The calls would show up as missed calls. We did take the phones back within the time range of returning. I was told I would have to pay a restocking fee of 35 dollars per phone. I did not understand why I had to pay a fee for a bad phone. They should be paying me a refund for the phone. I also told... More...
    (Mobile Phones)
    sandy12's Picture   sandy12    0 Comments   Comments
  • Verizon phone



    Write a review, complaint or questions about a Verizon phone. You could get answers directly from employees that work there. If you have tried a Verizon phone have a question about them or want to recommend them then you need to make sure others know about your review. MeasuredUp has the consumer audience and tools that gives you that power. By putting your review on our site we let other consumers see it. This leverage often compels a company to address the review and contact you. MeasuredUp is partnered with leading companies that work with us to improve their customer service,... More...
    (Mobile Phones)
    measuredup's Picture   measuredup    0 Comments   Comments
  • Shoddy



    I went form at&t to Verizon when I moved. I went to verizon and said I have never had a phone from verizon and needed a good reliable phone. I use my cell a lot. The salesman said he had the perfect one. Well the phone does not work all the time. To hear the other person on the other end you have to cock your head a certain way and still that not always the solution. And to receive calls you have to put it in a window or in a certain spot. not always the same place. I went and complained and they gave me another phone but the same make and model. I told them I wanted another phone. And... More...
    (Mobile Phones)
    JIMMYN's Picture   JIMMYN    0 Comments   Comments

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