verizon cell phone Consumer Complaints All Reviews

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verizon cell phone Reviews

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  • Verizon Charges



    When I changed by data plan to an unlimited plan no one at Verizon told me that all my ipads would go from $10 per month per my contract to $20 per month. When I thought I was getting a great deal on a buy one get one free IPhone 6 plus the agent told me his manager was processing the credit. When I never received the credit I contacted them 3 times and it kept pushing the date out. They told me that it would be taking care of if I contacted the rebate center which I did and received a number of post cards stating it was out of the rebate period! This error cost me $650. I was also... More...
    (Mobile Phones)
    debcap3's Picture   debcap3    0 Comments   Comments
  • Verizon phone bill and trade in



    please do not deal with Verizon. Do not think about trade in your phone on line, because process will stress you out. they told me to send in my phone and it worth for $300 trade in, two weeks later they told me my phone worth $15 because it not working and it have a crack. I told them ii have prove my phone still working one day before i switch over to Verizon. i want my phone back, they told me once i send in my phone there is no way to get it back. Now i have to file a law sue again them. My phone bill is double for what i was estimate it for. this is my second month, they keep telling... More...
    (Mobile Phones)
    loctrinh's Picture   loctrinh    0 Comments   Comments
  • Verizon Universal Cell Phone Charger



    I thought I had lost my Cell Phone Charger. So I went ti the local Verizon store to buy a new one. They did not have the one for my phone but told me the universal one will work. When I plugged it into my car adapter, the message 'Unauthorized charger' was displayed. I brought it back into the store where they plugged it in and got the same message. They told me they had never seen this error before???? Ya, right. And told me that it looked as if it was charging and probably nothing to worry about. Strangely, the phone would stay powered on with the Universal adapter but it would... More...
    (Mobile Phones)
    kama96's Picture   kama96    0 Comments   Comments
  • TAKING MONEY OUT OF OUR ACCOUNT



    We keep getting the run a round by them, they took money out of one of our accts. for a different family members acct. when we aren't even on their account. Then they said they don't know how we got on their and can't remove us or give us our money back that they took out to pay for this other account we are not even on. They are rude and don't do their job. Will not recommend them at all and we are a personal and business user or them , but won't be soon. More...
    (Miscellaneous)
    kraut's Picture   kraut    0 Comments   Comments
  • Restocking fee



    I have used Verizon for years and never really had a problem. My two year contact was up so my husband and I decided to go get two new phones. We both started having problems with our phones such as dropped calls, voice mail would not work, and the phones would not always ring for incoming calls. The calls would show up as missed calls. We did take the phones back within the time range of returning. I was told I would have to pay a restocking fee of 35 dollars per phone. I did not understand why I had to pay a fee for a bad phone. They should be paying me a refund for the phone. I also told... More...
    (Mobile Phones)
    sandyf12's Picture   sandyf12    0 Comments   Comments
  • Restocking fee



    I have used Verizon for years and never really had a problem. My two year contact was up so my husband and I decided to go get two new phones. We both started having problems with our phones such as dropped calls, voice mail would not work, and the phones would not always ring for incoming calls. The calls would show up as missed calls. We did take the phones back within the time range of returning. I was told I would have to pay a restocking fee of 35 dollars per phone. I did not understand why I had to pay a fee for a bad phone. They should be paying me a refund for the phone. I also told... More...
    (Mobile Phones)
    sandy12's Picture   sandy12    0 Comments   Comments
  • Shoddy



    I went form at&t to Verizon when I moved. I went to verizon and said I have never had a phone from verizon and needed a good reliable phone. I use my cell a lot. The salesman said he had the perfect one. Well the phone does not work all the time. To hear the other person on the other end you have to cock your head a certain way and still that not always the solution. And to receive calls you have to put it in a window or in a certain spot. not always the same place. I went and complained and they gave me another phone but the same make and model. I told them I wanted another phone. And... More...
    (Mobile Phones)
    JIMMYN's Picture   JIMMYN    0 Comments   Comments


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